Terms of use & privacy policy

TERMS OF USE (“Terms”)

The Terms set out below govern your use of the On The Spot Rx Inc. (“SpotRx”, “SpotRx Pharmacy”, “we”, “us” or “our”) website spotrx.ca (the “Site”), web application (the “SpotRx Web App”) and mobile application (the “SpotRx App”) administered by MedAvail Technologies Inc. (“MedAvail”). The SpotRx Web App and the SpotRx App, collectively the “Applications”). By downloading, installing, accessing or using the SpotRx App, the SpotRx Web App or the Site, you signify your acceptance of the Terms, our Privacy Policy and applicable laws.

For the purposes of these Terms, unless stated otherwise, all references to SpotRx Pharmacy includes its affiliated and related entities including MedAvail and each of their respective employees, agents, representatives and third party service providers.

We reserve the right to modify the Terms at any time, for any reason, without notice. The most current version of the Terms will be made available on the Site. By accessing or using the Applications or the Site after any changes are posted, you agree to those changes.

  1. Eligibility & Use of the SpotRx App and the SpotRx Web App

The SpotRx App, and the SpotRx Web App is for your personal use and information. Use of the Applications is limited to customers of SpotRx Pharmacy. The Applications are intended for Canadian residents who are 18 years of age or older. The Applications are administered in Ontario, Canada and not intended for use in any other location. Any use outside of Ontario is at the user’s own risk and users are responsible for compliance with all applicable laws. By accessing the Applications, you represent that you are at least 18 years of age, and you agree to use the information accessed through the SpotRx App and the SpotRx Web App in accordance with all applicable local, provincial, national or international laws and regulations.

  1. Account; SpotRx Pharmacy Kiosks

The SpotRx App and the SpotRx Web App allow you to request a fill or refill of your prescriptions at SpotRx Pharmacy, the SpotRx Pharmacy kiosks that are operated by SpotRx Pharmacy or for delivery. You can also request a transfer of your prescriptions to SpotRx Pharmacy. You will be required to set up an account in order to use the SpotRx App and the SpotRx Web App. You will be required to submit certain information in order to set up your account and will be required to establish a username and password. You are responsible for maintaining the confidentiality of any information you use in connection with the SpotRx App and the SpotRx Web App, including your username and password. To complete the registration process, you will be required to create a personal access code (PIN). You agree that you are responsible for maintaining the confidentiality of your PIN. You warrant that all information you provide in connection with your access to and use of the Applications is true, accurate, and complete to the best of your knowledge and belief. You authorize MedAvail to use your account information for the administration and maintenance of the SpotRx App, the SpotRx Web App and the Site. If you submit the personal information of any person other than yourself in setting up an account or otherwise in using the Services, you warrant that you have that persons permission to provide us with that information.

  1. Access to Prescription History & Other Personal Information

Through the SpotRx App and the SpotRx Web App, you will be able to access your prescription history and other personal health information that has been collected and generated by your SpotRx Pharmacy pharmacist. Access to your personal information is being provided for general informational and record-keeping purposes and to permit you to request a  fill or refill of your prescription at SpotRx Pharmacy or request a transfer of your prescriptions to  SpotRx Pharmacy. The personal information that you can access does not, nor is it intended to be construed as medical, legal or other professional advice, opinion or represent your comprehensive or complete medical history. No information contained or accessible through the SpotRx App, the SpotRx Web App and the Site should be construed as taking the place of your physicians, pharmacist or other qualified healthcare professionals’ advice. We are not responsible for any reliance or decisions made by you based on the information available on or through the Applications and the Site.

IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

  1. Intellectual Property Rights

The SpotRx App, the SpotRx Web App and the Site, including its text, audio, video, graphics, charts, photographs, interfaces, icons, other content, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components, and the design, selection, and arrangement of content is exclusively the property of SpotRx Pharmacy and, as applicable, its suppliers and licensors, and is protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, trade dress, copyrighted materials, or any other intellectual property belonging to SpotRx Pharmacy or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law. The Applications and the Site may contain references to third-party marks and copies of third-party copyrighted materials, which are the property of their respective owners. The Applications and the Site incorporate integrations with certain Google products and services. As a result, pursuant to applicable Google Maps/Google Earth APIs Terms of Service, both the Google Maps/Google Earth APIs Terms of Service and the Google Privacy Policy are incorporated into the Terms.

  1. Restrictions

You may not: (i) copy, reproduce, display, duplicate, sell, publish, post, license, rent, or distribute the SpotRx App, the SpotRx Web App or the Site or any part of the SpotRx App, the SpotRx Web App or the Site; (ii) modify, translate, adapt, create derivative works of, decompile, disassemble, reverse-engineer, or attempt to derive, reconstruct, identify, or discover any source code, underlying ideas, or algorithms of the SpotRx App, the SpotRx Web App or the Site or any part of the SpotRx App, the SpotRx Web App or the Site; (iii) remove, delete, alter, or obscure any trademark, copyright, patent, or other intellectual property or proprietary rights notices or marks on or within the SpotRx App, the SpotRx Web App or the Site; (iv) use the SpotRx App, the SpotRx Web App or the Site for unlawful purposes; (v) access, use, or copy any portion of the SpotRx App, the SpotRx Web App or the Site through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms; (vi) use the  Applications or the Site to post or transmit any material that contains any viruses, Trojan horses, worms, time bombs, malware, adware, or other computer programming routines that may damage, interfere with, surreptitiously intercept, or expropriate any system, data, or personal information; (vii) submit inaccurate information via the Applications or the Site, commit fraud or falsify information in connection with your use of the Applications or the Site, or act maliciously against the business interests or reputation of SpotRx Pharmacy; or (viii) use the Applications or the Sites in any anticompetitive manner or for any purpose that has the potential be contrary to SpotRx Pharmacy’s business or economic interests.

  1. Exclusion of Warranties

THE SPOTRX APP, THE SPOTRX WEB APP AND THE SITE IS PROVIDED “AS IS” AND WITHOUT ANY WARRANTY OF ANY KIND. SPOTRX PHARMACY MAKES COMMERCIALLY REASONABLE EFFORTS TO ENSURE THAT ALL MATERIAL, DATA, AND OTHER INFORMATION ON THE APPLICATIONS AND THE SITE IS ACCURATE AND RELIABLE, BUT ACCURACY CANNOT BE GUARANTEED. SPOTRX PHARMACY DOES NOT GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SPOTRX APP, THE SPOTRX WEB APP OR THE SITE. SPOTRX PHARMACY DOES NOT WARRANT THAT THE SPOTRX APP, THE SPOTRX WEB APP OR THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, THAT ANY DEFECTS IN THE APPLICATIONS OR THE SITE WILL BE CORRECTED, OR THAT THE APPLICATIONS OR THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS. SPOTRX PHARMACY IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS IN THE APPLICATIONS OR THE SITE. THESE EXCLUSIONS ARE IN ADDITION TO ANY SPECIFIC EXCLUSION OTHERWISE PROVIDED IN THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPOTRX PHARMACY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SPOTRX APP, THE SPOTRX WEB APP AND THE SITE INCLUDING THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT. ONTHESPOTRX PHARMACY HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION.

YOUR USE OF THE APPLICATIONS OR THE SITE IS AT YOUR OWN RISK AND YOU, ALONE, ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE APPLICATIONS OR THE SITE, AND FOR ANY OTHER DAMAGE THAT MAY BE INCURRED. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM ONTHESPOTRX PHARMACY OR IN ANY MANNER FROM THE APPLICATION OR THE SITE CREATES ANY WARRANTY.

  1. Limitation of Liability

To the extent permitted by law, in no event will SpotRx Pharmacy, its affiliated and related entities, or its or their respective directors, officers, employees, representatives, consultants, agents, suppliers, or licensors be liable for any direct, indirect, special, incidental, or consequential loss or damage, or any other loss or damage of any kind, arising out of or in connection with the SpotRx App, the SpotRx Web App or the Site or your use of or inability to use the SpotRx App, the SpotRx Web App or the Site (including the input of personally identifiable and other information into the SpotRx App, the SpotRx Web App or the Site), whether the claim is based in contract, tort (including negligence), strict liability, warranty, or otherwise, and even if SpotRx Pharmacy has express knowledge of the possibility of the loss or damage. Your sole and exclusive remedy is to stop accessing and using the SpotRx App, the SpotRx Web App and the Site.

  1. Indemnification

You will indemnify, defend, and hold harmless SpotRx Pharmacy, its affiliated and related entities and their respective directors, officers, employees, representatives, consultants, agents, suppliers, and licensors from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, damages, expenses, and costs (including reasonable attorneys’ fees) that arise out of or in connection with your download of, installation of, access to, or use of the SpotRx App, the SpotRx Web App and the Site, your misuse of any material, data, or other information downloaded or otherwise obtained from the SpotRx App, the SpotRx Web App and the Site, your violation of applicable laws or regulations, or your violation of the Terms. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you.

  1. Links to Other Websites

The SpotRx App, the SpotRx Web App and the Site may link to, or be linked to, web sites or applications not maintained or controlled by SpotRx Pharmacy. Those links are provided as a convenience and SpotRx Pharmacy is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party web site or application or any products or services made available through those web sites or applications. Please take care when leaving the SpotRx App, the SpotRx Web App and the Site to visit third-party web sites or applications. You should read the terms of use and privacy policy for each web site or application that you visit or use.

  1. Communication

From time to time SpotRx Pharmacy may notify you via push notifications or otherwise via the Applications about your account and prescriptions including refill reminder notifications. You may opt out of push notifications in the Application settings. You may also enroll to receive notifications about your account and prescriptions including refill reminders via email and/or SMS (text) message in the Application settings. You acknowledge that email notifications will be sent to the email address you provide to us and text notifications will be sent to the mobile phone number you provide to us. Such notifications may include limited personal information about your prescriptions, and whoever has access to the mobile phone, carrier account or email account will also be able to see this information. You should check with your mobile carrier on the price and package of SMS messages available with your plan. Your mobile carrier’s message and data rates may apply depending on the terms and conditions of your mobile phone contract. You are solely responsible for all message and data charges that you incur. Contact you mobile phone service provider about such charges. If you opt out of email and/or text notifications in the Application settings, you will no longer receive such notifications unless you re-activate your enrollment in the Application settings.

  1. Feedback

We welcomes comments and other feedback regarding the Applications and the Site. If you submit feedback to us regarding the Applications and the Site, whether via email or otherwise, it will not be considered or maintained as confidential. You warrant that you have all rights necessary to submit any feedback. We may use any feedback that you submit in our discretion and without attribution or compensation to you.

  1. Updates

 We reserve the right to update and otherwise modify the Applications at any time (“Updates”), including the right to delete and modify certain features and functionality, without liability to you. You will promptly download and install, or cause your device to automatically download and install, any available Updates. Any failure to use the latest version of the Applications may result in the Applications not operating properly. The Terms govern all Updates unless the Update is accompanied by a separate terms, in which case those terms will govern. If there are multiple versions of the  Applications available for download, the Terms apply to all versions of the Applications regardless of the location from where it is downloaded. The term “SpotRx App”, “SpotRx Web App” or the “Application” as used in the Terms includes all Updates.

  1. General

SpotRx Pharmacy makes no representation that materials on the SpotRx App, the SpotRx Web App and the Site are appropriate or available for use in any location other than Ontario, Canada. The Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable in the Province of Ontario. You agree to be bound by such laws and to submit to the jurisdiction of the courts of Ontario, regarding the interpretation or application of the Terms. If any provision of the Terms is prohibited by or invalid under applicable law, such provision shall be ineffective to the extent of such prohibition or invalidity without invalidating the remainder of such provision or remaining Terms.

  1. Term; Termination

The Terms apply upon your acceptance of the Terms or as of the date you first access or use the SpotRx App or the SpotRx Web App, whichever occurs first, and will continue in effect until terminated as described herein. You may terminate this agreement at any time by uninstalling and deleting the Applications, including all copies of the Applications, from your device. We may terminate the agreement at any time without notice if you breach any of the Terms, act in an abusive manner, or act in a manner inconsistent with local, state, or federal laws or regulations. Upon any termination, you must promptly uninstall and delete the Applications, including all copies of the Applications, from your device and cease accessing and using the Applications in any manner. Any provisions that are intended to survive termination (including any provisions regarding indemnification or limitation of our liability) will continue in effect beyond any termination or of your access to or use of the Applications.

 

PRIVACY POLICY

The SpotRx App and the SpotRx Web App allow you to request a fill or refill of a prescription by SpotRx Pharmacy in the Province of Ontario that can be filled and/or refilled by law and request a transfer of your prescription to SpotRx Pharmacy. You will be required to select the SpotRx Pharmacy dispensing kiosk where you wish to pick up the medication. You will have to present the original prescription at the SpotRx Pharmacy dispensing kiosk in order to be able to pick up your medications. Once SpotRx Pharmacy has received the request, it will be handled in the same manner as all fill, refill or transfer requests, at all times being subject to the dispensing pharmacist’s professional judgement and ethical responsibilities. As such, the SpotRx privacy policy applies and by downloading, registering with or using the SpotRx App, or the SpotRx Web App, you agree to the terms of this privacy policy. The privacy policy was last updated October 15, 2017 and may change from time-to-time. Your continued use of the SpotRx App and the SpotRx Web App after we make changes is deemed to be acceptance of those changes, so we encourage you to review this policy periodically on our Site.

This Privacy Policy applies to On the Spot Rx Inc. (“SpotRx”, “SpotRx Pharmacy”). This policy explains how we collect, use, manage and share the information you provide to us. This policy has been developed so that you can learn more about the policies and practices that we have developed to safeguard personal information, and to better understand our relationships with the third parties who may have access to this information.

This policy applies to the collection, use, managing and disclosure of personal information in the course of each of the services that we provide including pharmacy services and applies to the use of our website, accessible at spotrx.ca (the “Site”) or mobile application (the “SpotRx App”) or web application (the “SpotRx Web App”) administered by our affiliates MedAvail Technologies Inc. (“MedAvail”). The SpotRx App and the SpotRx Web App, collectively, the “Applications”. Personal information is information about an identifiable individual, for example, your name, date of birth and email address. Personal information also encompasses Personal Health Information (PHI) which is information that may identify you and that relates to your past, present, future physical or mental health or condition, the provision of health care products and services to you or payment for such services.

SpotRx Pharmacy understands the responsibility that comes along with collecting, using and sharing personal information. In adopting and adhering to this policy, we assure you that the personal information we collect will be used in an appropriate and responsible manner.

In the course of providing you with pharmacy services and for purposes consistent with or in support of providing such services, we collect, personal information.

In using the services, you consent to the disclosure of your personal information to SpotRx Pharmacy and to the collection, use and disclosure of your personal information by SpotRx Pharmacy in order to provide services to you and to maintain and provide you with access to your personal information through a SpotRx Pharmacy dispensing kiosk, the Site and the Applications.

To withdraw your consent, you can contact us as described in “Contact Details” below. Please note that if such consent is withdrawn, there are limited services which we are able to provide including prescription fulfillment.

How We Collect Personal Information

SpotRx Pharmacy collects personal information throughout the services provided to you in the following ways:

  • (i) Directly from you: You may provide personal information to us in person, by email, over the telephone, through our Site, the SpotRx App, the SpotRx Web App, a SpotRx Pharmacy dispensing kiosk or in any other direct manner.
  • (ii) From third parties: We may receive personal information from other sources if we have obtained your consent to do so or if the law permits us to do so.

How We Use Personal Information

Our use of personal information is limited to the purposes described in this policy, the purposes required by law and purposes consistent with any of those purposes:

(i) Pharmacy and Healthcare

In connection with the provision of pharmacy services, which includes:

  • Dispensing your medications through prescription fulfillment by way of a SpotRx Pharmacy dispensing kiosk and/or delivery service and any counseling that may be required;
  • Delivering any of the pharmacy-related services;
  • Communicating with you to advise you of prescription fills, refills, transfers and other health-related information and services that may be of assistance or interest to you;
  • Responding to requests made by, or on behalf of, your insurance provider to review your insurance claims;
  • Managing your patient record, including medications dispensed and services provided;
  • Processing payments for prescription medications and pharmacy services;
  • Monitoring and managing claims;
  • Performing obligations in accordance with or complying with, applicable healthcare-related professional, legal or regulatory requirements;
  • Taking or verifying instruction from you;
  • Responding to your enquiries.

(ii) Web and Mobile Pharmacy Services

SpotRx Pharmacy offers pharmacy services via its web and mobile applications. We have outlined some of these services in greater detail below:

Account

You will be required to set up an account in order to order to use the SpotRx App and SpotRx Web App. You will be required to submit certain information in order to set up your account and will be required to establish a username and password. You are responsible for maintaining the confidentiality of any information you use in connection with the SpotRx App and the SpotRx Web App, including your username and password. To complete the registration process, you will be required to create a personal access code (PIN). You agree that you are responsible for maintaining the confidentiality of your PIN and any other personal information provided as a result of creating an account. You authorize SpotRx Pharmacy to collect and use all information provided by you in connection with your registration for and your use of the Applications in order to administer, maintain and improve their functioning. Your personal information will be disclosed to SpotRx Pharmacy, its agents, affiliates and/or third-party service providers including MedAvail, who are responsible for the administration and maintenance of the SpotRx App, the SpotRx Web App and the Site. SpotRx Pharmacy will not be responsible for the accuracy, maintenance or use of any information you provide, nor be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your provision of any information to SpotRx Pharmacy through the use of the SpotRx App and the SpotRx Web App.

If you choose to share your PIN or other account identifiers with a person who will manage your account on your behalf, you are responsible for all actions taken by such person with respect to the use of your account. SpotRx Pharmacy will assume that any modifications to your account and any requests made to SpotRx Pharmacy such as filling, refilling or transferring your prescription, are being made by you on your behalf by an authorized individual. SpotRx Pharmacy will not be liable, directly, or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your disclosure of your PIN, or account identifiers or the use of the SpotRx App and the SpotRx Web App by a person who you authorize to access your profile.

Prescription Fill, Refill and Transfer Requests

The web and mobile prescription fill and refill service allows you to create an account and profile, and request a new fill or refill of a prescription, through the Site, accessible at spotrx.ca and through the SpotRx App and the SpotRx Web App.

The web and mobile prescription transfer service allows you to transfer your prescriptions from a pharmacy to SpotRx Pharmacy or between SpotRx Pharmacy dispensing kiosks.

The web and mobile pharmacy services require the collection, use, disclosure and transmission of personal and health information. You have the option of uploading a photo of your health insurance card. You also have the option of taking a picture of the label or barcode of the prescription, medical script or doctors note for a refill request or a picture of a medical script or doctors note for a fill request. Due to the inherent nature of the Internet, we cannot guarantee that this information:

  • (i) will be transmitted securely;
  • (ii) will be error or defect free; or
  • (iii) will not be accessed improperly or used by third parties.

You are submitting this information over the Internet to us at your own risk.

Your request for a fill, refill or transfer of a prescription will be transmitted to the SpotRx Pharmacy. Once we have received the request, it will be handled in the same manner as all prescription and transfer requests, at all times being subject to the dispensing pharmacist’s professional judgment and ethical responsibilities.

By entering the prescription information, you have consented to a pharmacist having access to your personal health information. If you are requesting a fill, refill or transfer for another person, your entering of any of their PIN, account identifiers or their prescription number and date of birth is deemed evidence of your authority to request such prescription fill, refill or transfer.

The information provided by you on the Site or the Applications is the minimum amount of personal information necessary to identify the prescription and the patient and to process the fill, refill or transfer request. In order to properly dispense a prescription and for the patient’s health and safety, the pharmacy or the patient may have to contact the physician (or the prescribing professional) to discuss the request and the patient’s medication history and medical conditions. In the course of such discussions, the patient’s personal health information may be disclosed. The receipt of a fill, refill or transfer request shall be deemed consent to such disclosure and use of the patient’s personal information. If you believe that there is an error in your personal information, inform SpotRx Pharmacy of this error immediately.

If the patient has health insurance coverage for his/her prescriptions, information about the prescription will be transferred to such health insurer and they may have access to the patient’s personal health information in order to properly process the benefits. The patient’s consent to this disclosure of personal health information to such health insurer is deemed by the request for payment or reimbursement for the prescription to such health insurer and/or the provision of the details of the patient’s health insurance.

From time to time SpotRx Pharmacy may notify you via push notifications or otherwise via the Applications about your account and prescriptions including refill reminder notifications. You may opt out of push notifications in the Application settings. You may also enroll to receive notifications about your account and prescriptions including refill reminders via email and/or SMS (text) message in the Application settings. You acknowledge that email notifications will be sent to the email address you provide to us and text notifications will be sent to the mobile phone number you provide to us. Such notifications may include limited personal information about your prescriptions, and whoever has access to the mobile phone, carrier account or email account will also be able to see this information. You should check with your mobile carrier on the price and package of SMS messages available with your plan. Your mobile carrier’s message and data rates may apply depending on the terms and conditions of your mobile phone contract. You are solely responsible for all message and data charges that you incur. Contact you mobile phone service provider about such charges. If you opt out of email and/or text notifications in the Application settings, you will no longer receive such notifications unless you re-activate your enrollment in the Application settings.

In addition to the above, we have access to the following categories of information regarding you and your visit to the Site and use of the Applications:

IP Address

The Site, Applications and the servers used to operate the Site and Applications may collect data pertaining to you and the equipment, software, and communication methods you use to access the internet and the services, including Internet protocol (“IP”) addresses assigned to your computer, your Internet service provider (ISP), your device ID, your approximate geographic location, your browser type, the pages you access on the Site, the web sites you access before and after visiting the services, the length of time you spend on the services, date and time stamps, and clickstream data. We may use this information to administer the Site and Applications, to generate statistical information, to monitor and analyze service traffic and usage patterns, to monitor and prevent fraud, to investigate complaints and violations of our policies, and to improve Site and Application content and the products, services, materials, and other content that we describe or make available through the Site and the Applications. We may combine this information with personally identifiable information, other collected information, and information obtained from third parties for security reasons. The suppliers that we use to provide the services including MedAvail may collect information about your use of the Applications and your visits to the Site and other web sites.

Cookies

Cookies and similar tracking technology are useful for gathering information on visitors use of the Site and the Applications . We may use cookies to customize the content and offerings on the Site and the Applications and to help you navigate the Site and the Applications. Most browsers automatically accept cookies. You can disable this function, but disabling cookies may impact your use and enjoyment of the Site and Applications. Our administrators of the Site and Applications may use cookies and other tracking technologies, such as pixel tags, to track visitors across the internet to understand how you get to the Site and Applications. Due to this automatic collection of cookies, we do not honor “do not track” requests.

Location Information

We may access your location with your consent in order to enhance your user experience and increase the usefulness of the Service. You may choose to allow us to access your location by granting the Service access to your location when prompted or through your device’s location services settings. We may use various technologies to access your location, including GPS and IP addresses. We also use the Google Maps/Google Earth API(s). Pursuant to the Google Maps/Google Earth APIs Terms of Service, use of this location feature is also subject to Google’s privacy policy, which can be found at http://www.google.com/policies/privacy. Both the Google Maps/Google Earth APIs Terms of Service and the Google Privacy Policy are incorporated into these Terms by this reference.

(iii) Business Operations

In order to manage our business which includes:

  • Training staff and service providers for quality assurance; and
  • Managing and facilitating the use of our Site and the SpotRx App and the SpotRx Web App.

(iv) Non-Pharmacy Services and Product

  • We may collect your personal information in relation to non-pharmacy related services and products, including contests and promotions.

How We Share Personal Information

In the course of providing the services and for the purposes described in this policy, we may share personal information with:

  • Healthcare professionals in order to co-ordinate your health care;
  • Other pharmacies in order to fulfill your request to transfer a prescription;
  • Designated individuals (parents, caregivers) who have authority to do so. All such sharing is done in a manner consistent with this policy.
  • Your provincial drug benefit program, private health insurance provider, or other health claim adjudicator as necessary in order to process your claim; and
  • Regulatory authorities and government bodies as required by law.

We will disclose personal information if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so or to protect the rights, property or personal safety of SpotRx Pharmacy, its employees, customers or others. Should this occur, SpotRx Pharmacy will not share more personal information than is required to fulfill that particular purpose.

Retention

(i) How We Protect Personal Information

SpotRx Pharmacy strives to maintain appropriate physical, procedural and technical safeguards with respect to the pharmacy, kiosks, offices, websites, applications, and information storage facilities so as to prevent loss, misuse, unauthorized access, disclosure, or modification of personal information. These safeguards also apply to the disposal or destruction of personal information.opn

Although we will make reasonable efforts to protect personal information from loss, misuse or alteration by third parties, you should be aware that there is always some risk that an unauthorized third party could find a way to obstruct our security systems. Where you use passwords, personal access code (PIN), or other special access features, it is your responsibility to safeguard them.

(ii) Where We Keep Personal Information

Your personal information is stored in Canada. In regards to prescription fulfillment via a SpotRx Pharmacy dispensing kiosk, personal information is not retained on the kiosks, it is only transmitted to SpotRx Pharmacy to allow for prescription fulfillment.

(iii) How Long We Keep Personal Information

We retain personal information only for so long as is necessary for the purposes set out above. When this period ends, personal information is scheduled for destruction according to our record retention policies. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it. If such information is retained it will not be used for any other purpose except to fulfill these legal requirements.

Information Applicable to Web and Mobile Activities

The SpotRx App, and the SpotRx Web App is for your personal use and information. Use of the Applications is limited to customers of SpotRx Pharmacy. The Applications are intended for Canadian residents who are 18 years of age or older. The Applications are administered in Ontario, Canada and not intended for use in any other location. Any use outside of Ontario is at the user’s own risk and users are responsible for compliance with all applicable laws. By accessing the Applications , you represent that you are at least 18 years of age, and you agree to use the information accessed through the SpotRx App and the SpotRx Web App in accordance with all applicable local, provincial, national or international laws and regulations.

The Site and the Applications may link to, or be linked to, web sites or applications not maintained or controlled by SpotRx Pharmacy. Those links are provided as a convenience and SpotRx Pharmacy is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party web site or application or any products or services made available through those web sites or applications. Please take care when leaving the Site or the Applications and to visit third-party web sites or applications. You should read the terms of use and privacy policy for each web site or application that you visit or use.

Our Relationship to Third Parties

We have relationships with different agents and third-party service providers who help us provide services to you, administer our business, including maintaining the Site, the Applications, our systems and security. We will not disclose your personal information to anyone other than our employees, our affiliates, agents and those third parties that require such information in order to assist us with providing services and to administer our business. Any third-party service provider who has access to your personal information, will only be permitted to take it or use it for purposes that are consistent with this privacy policy.

Your personal information may be de-identified and in some cases aggregated with de-identified information from other SpotRx Pharmacy customers. The data will be analyzed and assessed for various reasons including adherence and compliance rates which is useful to understand and improve upon healthcare services and delivery. Such analysis may be performed by third-party service providers.

Access to your Personal Information

SpotRx Pharmacy provides a right of access and review of your personal information in accordance with applicable laws, and will endeavor to provide the personal information in question within a reasonable time. Please contact SpotRx Pharmacy as described in the “Contact Details” below to request access to, correct or delete any personal information that we have in our custody or control.

SpotRx Pharmacy may decline access to personal information in certain circumstances including where the information requested would reveal confidential information or personal information about someone else or if legal or regulatory requirements prohibit providing access or permit not providing access to such information.

Changes in our Privacy Policy

If we alter our Privacy Policy, any changes will be posted on this webpage so that you are always informed of the personal information that we collect about you, how we use it and the circumstances under which we may disclose it. Please check back from time-to-time to ensure you are aware of our current policies.

By submitting personal information to SpotRx Pharmacy, you signify your acceptance of this privacy policy.

Contact us

Contact us at any time if:

  • (i) You wish to withdraw your consent;
  • (ii) You wish to access and/or correct inaccuracies in our records of personal information; or
  • (iii) You have any questions or comments about this privacy policy.

SpotRx Pharmacy
6715 Millcreek Dr. Unit #4
Mississauga, ON L5N 5V2
Phone: 1.855.381.3307

 

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