Frequently Asked Questions

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  4. Why isn’t my medication showing in the app?

If you recently submitted a prescription for processing, it is possible that the request is still being processed by the pharmacy. Prescriptions that are being processed display on the home page and are not available for re-order.

If you are looking for a prescription that you normally refill, it is possible that there are no more refills available. You can check for past prescriptions in the Closed Prescriptions group on the home screen  of the app, or contact the pharmacy for more information.

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