Frequently Asked Questions

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  3. Transfer Prescriptions
  4. How do I transfer a prescription from my old pharmacy?

It’s easy to transfer as many prescriptions as you like. Just tap Transfer Prescription, tap the camera boxes to take photos of the prescription label with your mobile device (or select existing images from your photo gallery), and then tap Submit. Or you can enter your transfer information manually.

The Pending requests page will show your transfer request and the date and time you submitted it.
We’ll let you know when the transfer has been completed. Then your prescription will appear in your Active Prescriptions list and you can place an order for pick-up.

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